1 ìçíáò EMS óáò ëååé ôéðïôå??? ç ðáñáããåëéá åãéíå áðï Hobbyking ....óôéò 24-11-2012 óçìåñá å÷ïõìå 24-12-2012 êáé áêïìç ôéðïôå ..ðáñáëëçëá åêáíá ìéá ðáñáããåëéá áðï BEV ...êáé ìåóá óå 10 çìåñåò çñèå EMS ï Hobbyking ðáéæåé êáé ìå ôá íåõñá ìáò áëëá êáé ìå ôéò ôóåðåò ìáò ...
ðáñáèåôù êáé ôçí óõæçôçóç ìáò íá äïõìå ôé êáôáëáâáôå êáé åóåéò
You are now chatting with : Ivy (Customer Service)
Ivy:
Thank you for contacting the HobbyKing Support Team. How may I help you?
You:
Goodmorning
Ivy:
How may I help you?
You:
tell me plesae what happend with my order ? this is my order 20............6 this is my tracking number EE80.............CN and i didn t receice yet my parcel
You:
it s before one mounth
You:
month s..sorry for my English
Ivy:
One moment please.
Ivy:
the record shows 2012-11-30 21:54:04 BEIJING Despatch from Sorting Center
You:
i know but i dont know what happend
You:
i didn t receive nothing
You:
despatch to go where
Ivy:
please check with your local post office
You:
i checked
You:
but nothing
Ivy:
i understand, have you check with your local post office?
You:
yes i checked
Ivy:
in that case we have to investigate the parcel
You:
i pay ems ...i think it s registered and you can see that i dont received
Ivy:
it only shows Despatch from Sorting Center
Ivy:
meaning it dispatched from china to the destination
You:
ok what i must do know ??
You:
i paid i dont have anything
Ivy:
One moment please.
Ivy:
we have to investigate the parcel
You:
ok tell me when i ll get the answer about the investigation ?
Ivy:
atleast 2-3weeks
Ivy:
within this period
You:
you take my money in 2 seconds and you will make investigation in 2-3 weeks?? nice service !!!!
Ivy:
I apologize for that
Ivy:
but please also check with your local custom
Ivy:
it might be there for clam
Ivy:
claim
You:
cheked everything ....nothing
You:
you ll send me email about investigation
Ivy:
please wait for our update
You:
update?? where in my order status?
Ivy:
beside someone already made a request for investigation
You:
ok
You:
but i must know what to do
Ivy:
at the moment, you will have to wait for our reply
Ivy:
I apologize for this
You:
ok i m waiting
Ivy:
Is there anything else that I may help you with?
You:
tell me what to do ??
Ivy:
wait for our reply
You:
and what about your answer??
Ivy:
we will answer you by email
You:
you ll send email??
You:
ok
Ivy:
yes we will
You:
ok
êáëåò ãéïñôåò êáé êáëåò ðñïóãåéùóåéò
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